About Baldo-Downs Insurance LLC
Founded in 1981 by Roger Downs, our Agency has a long history of serving individuals, families, and businesses in our community. We are a locally owned independent insurance agency. We represent many top rated national insurance carriers. Baldo-Downs Insurance was established in 2013 when Roger retired and Stephen Baldo-Downs took over as Agency principal.
Our Agency prides itself on learning and understanding the needs of each client and then tailoring an insurance package to provide the right protection to meet those needs. We offer a full array of Personal Lines and Commercial Lines Insurance and work with multiple carriers to make sure our clients are receiving superior protection at a fair price.
We are here to serve the needs of our clients when they need us the most and we provide hands on assistance during the claims process.
We value the relationships we have with our clients, and we consider it a privilege to be their trusted insurance advisors.
Our goal is to give our clients the peace of mind they deserve when it comes to protecting their assets from uncertainty. We do this by proactively engaging with our clients in conversations to educate them on ways to effectively manage their risk.
We look forward to the opportunity to serve all of your insurance needs.
Agency Values
- HONESTY: being truthful in all situations
- INTEGRITY: doing the right thing, even when no one else is watching
- RESPONSIBILITY: putting the needs of our customers ahead of our own
- TEAM WORK: every associate has an essential role to play in the success of our agency
- ACCOUNTABILITY: every associate knows exactly what is expected of them
- EXCELLENCE: doing our best in every task
- POSITIVE ATTITUDE: looking for the good in every situation and every interaction
- COURTESY: treating our customer the way we would want to be treated, with respect and kindness
- KNOWLEDGE: knowing ourselves, our customer, our company, and our products
- FAMILY: valuing the love and support of our family; finding balance in our work life and family life
Meet Our Team
Jessica Shaw
Licensed Sales and Service Rep
Phone: 205-345-5958
Fax: 205-349-4393
jshaw@baldodowns.com
Berenice Martinez
Commercial Account Manager
Phone: 205-345-5958
Fax: 205-349-4393
berenice@baldodowns.com
Harley Frizzell
Commercial Account Manager
Phone: 205-345-5958
Fax: 205-349-4393
harley@baldodowns.com
Heather Pena
Customer Service/Billing Specialist
Phone: 205-345-5958
Fax: 205-349-4393
heather@baldodowns.com